About Magento Store

Varien

About us

Our company is a Hong Kong based online store opened since 2005. We specialize in home and business security devices, home entertainment devices & multimedia car stereos. We aim to provide quality, competitively priced products with attentive customer service to our customers, in order to build a long term relationship filled with confidence and satisfaction. We achieved this goal through our strong business relationships with numerous Chinese manufacturers, as well as our many years experience in the world of online selling.

All of our products are brand new and quality assured, with no used or counterfeits products. All products are carefully selected and strictly quality checked in our warehouse with quality guarantee. Additionally, we offer a 14 day no question asked, money back guarantee and 6 months manufacturer repair or exchange warranty.
You can simply buy from us with 100% confidence.

To us, perfection does not really exist, because we believe we will continuously improving. We welcome you to (contact us, hyper link) if you have any comments or suggestions regarding to our site.
We will endeavor to reply your emails within 24 hours.

Payment

Our Company recommends that you use PayPal for your online purchasing. You can enjoy easy, fast, and secure payment on any online shopping website. There are more than 90 million active PayPal accounts in 190 countries.
If you feel more comfortable using Bank Wire Transfer for any purchases on our site, you are also welcome! Your orders will be scheduled to deliver once we have received the payment. For more details on payment options, please kindly contact us.

Shipping Method

We normally use the following postage methods to ship our orders:

  • Hong Kong Post's Normal Air Mail (delivery time 7-21 days)
  • Hong Kong Post's Registered Air Mail (delivery time 7-21 days, tracking number will be provided)

Postage method for each product is indicated in the product description.

We can also use EMS or UPS postage services with variable surcharge. Please tell us the item(s) you want to purchase and your full shipping address with post/zip code, we will then let you know the exact surcharge.

Please pay special attention to the fact that shipments to Brazil, South America, Italy, and Eastern Europe may sometimes take up to 6 ~ 8 weeks due to strict Custom Inspection.
Please be patient for your deliveries if your shipping address is in these countries/areas.

Privacy Policy

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.
Note, the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact information

If you have any questions, concerns, or comments about our privacy policy you may contact us via cs@isecurity101.com.

Return Policy

Our certified technicians will test all items before shipped.
We offer 14 days no questions asked refund guarantee from the date you receive your item.
If you received a defective item, please return the item to us and we will arrange for it to be repaired or exchange it for a brand new replacement within 6 months of the original delivery date.
Please note that we will only be responsible for the shipping costs from Hong Kong to your address while buyer should be responsible for the return shipping costs to Hong Kong.
Prior to returning the defective item, please kindly keep all the package materials, take photos or videos and send to us, together with your ordering email address, item number and purchase date.

Terms & Conditions

Import duties, taxes and charges are not included in the item price or shipping charges. These costs are the buyer's responsibility.
Buyers as importer are responsible for paying such costs and cannot request to cancel the transaction or request for refund or resend the parcel under this situation. Please check with your country’s customs office to determine what these additional costs will be prior to placing your orders. In our experience, around 98% of our parcels can reach our buyers without any customs charges. We will also try our very best to help our customers to minimized the risk of paying taxes.